Legal Notice and Privacy Policy

 

LEGAL NOTICE


This site is published and distributed by SARL CARIBBEAN LIGHT Registered office: St Jean, 97133 Saint Barthélemy – France
Registered at RCS de Basse Terre TMC
SIRET: 837 914 753 00012                                                                                       

Caribbean Pineapple is a trademark registered with the INPI. The entire site is the exclusive property of Caribbean Light. No reproduction or representation may take place without the prior written consent of Caribbean Pineapple. Despite all the usual care taken in the realization of this site and its regular updating, errors may have crept into the information and / or documents presented.Caribbean Pineapple can not guarantee the accuracy, precision or exhaustiveness of the information made available on this site and the responsibility of the publisher can not be engaged under any circumstance in case of possible errors. If you notice any, please report it by email to: sbh@caribbean-pineapple.com so that we can make the corresponding corrections. Caribbean Pineapple reserves the right to correct the content at any time without prior notice.

The personal data recorded on this site will be stored and used in accordance with the law of January 6, 1978 relating to computing and freedoms. The users of this site have a right of access, rectification and deletion of the data concerning them, which they can exert with sbh@caribbean-pineapple.com.

 

Privacy Policy

Respect of your confidence in providing some of your personal information, Caribbean Pineapple attaches the utmost importance to their privacy and confidentiality.This Privacy Policy describes the principles that Caribbean Pineapple respects during the collection, processing and processing and storage of your personal data and guarantees of your rights on these data (confidentiality, access, security): 

  1. Who is responsible for the processing of your data?
  2. What data do we collect?
  3. Why do we collect your data?
  4. are your data destined?
  5. For how long do we keep your data?
  6. Quels sont vos droits ?
  7. What are your rights? How do we protect your data? 
  8. Our cookie management

 

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

 
The company Caribbean Pineapple, whose registered office is at St Jean 97133 St Barthélemy, registered in the Register of Commerce and Companies of Basse Terre under the number 837 914 753 is the controller of the personal data collected on the site www.caribbean- pineapple.com.

 

2. WHAT DATA DO WE COLLECT?

The term “Data” refers to any personal information that may be used to identify you as an individual and that you provide to the Processing Manager to register on the Site to create an account, receive information or proceed to online ordering. Only the data necessary for the successful execution of our e-commerce and retail activity of the items and services offered on the caribbean-pineapple.com website.

The personal data we collect include:

  • your details (title, surname, first name, email, phone number, full address, etc.),
  • your personal information (date of birth, sex)
  • vos informations de livraison (nom/prénom, rue, code postal, ville, pays, commentaires de livraison, etc)
  • your delivery information (name / first name, street, postal code, city, country, delivery comments, etc.)
  • your personal preferences, including your marketing preferences (subscriptions to our newsletters, language, etc.) and cookies (technical information: technical logs, IP address, etc.),
  • information about the products you have viewed,
  • bank payment data,
  • the history of your orders,
  • the history of your emails exchanged with the customer service.

The creation of an account on the Site requires the creation of a password. This password is encrypted and is known only to you. We can not access it. In case of forgotten password, a link to define a new password will be sent to your contact email.

 

3. WHY DO WE COLLECT YOUR DATA?

The processing of your personal data allows us to make available the services of the Site, to ensure the improvement of our services and the maintenance of a secure environment. Your data is processed for the following main purpose:

  • carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, customer service, loyalty program, etc.);

And more specifically for:
•    the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they respectively give access (online order, private sales, newsletter sending, etc.);
•      the management of your orders;
•  the management of the delivery of your orders

•  the management of the customer relationship and your claims

• the creation of a customer database for the purposes of loyalty actions, prospecting, promotion, marketing studies (improve your user experience and our services) in accordance with the regulations in force;
• ensure personalized navigation on the Site: make our Site easier to use and adapt our products and services to your interests and needs (proposal of related products based on gender, history of the latest products seen, personalized recommendations); statistical purposes

• Caribbean Pineapple’s compliance with its legal obligations as a publisher of electronic communications services to the online public (to prevent or detect fraud, abuse, handle security incidents, uses and violations of our general terms and conditions) use, improvement of navigation conditions, etc.).

 

4. WHO ARE YOUR DESTINATIONS FOR?

The personal data collected is processed by the internal staff at Caribbean Pineapple to provide you with the services you request and in accordance with the defined purposes. Caribbean Pineapple agrees not to sell your personal data to third parties. Caribbean Pineapple may be required to transfer your personal data to certain service providers and partners who help it provide and improve its services, such as:

  • Logistics and delivery provider (carriers, couriers),
  • Logistics and delivery provider (carriers, couriers),
  • Payment provider (banking operators),
  • Marketing Provider (companies that engage in marketing activities [including social media organizations], companies engaged in market research and data processing, call center companies, companies providing publishing services and distribution).

As a processor, Caribbean Pineapple ensures that all of its service providers and partners, subcontractors or co-processors comply with the General Data Protection Regulations (GDPR) and that they implement all the technical and organizational measures to ensure the confidentiality and security of your data. When these partners are located outside the European Union, Caribbean Pineapple takes all appropriate measures to ensure the security of such transfers through the Internet. one of the following measures:

  • either by obtaining your express and unequivocal consent to share your personal data with these third parties,
  • either by entering into data transfer agreements containing the standard clauses of the European Commission or by imposing the respect of the provisions of Article 28 of the General Data Protection Regulation.

 

5. DURING HOW LONG DO WE KEEP YOUR DATA?

In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes pursued above and this duration varies according to the purpose of the treatment. At the end of this period of conservation your data will be permanently erased or anonymised irreversibly.

Data from your customer account and your loyalty program

3 years from the end of the relationship with the Site. The time starts from either the last order, the last connection to your customer account, or the last call to customer service, or sending an email to customer service, or clicking on a link hypertext of an email sent by Caribbean Pineapple, or the placing of products in the basket without concretisation of the purchase.

At the end of these 3 years, an email asking if the customer wishes to continue to receive commercial prospection will be sent . In the event of no response or no response, the customer’s data will be definitively erased or anonymised.

Purchase data

Maintenance of billing data until the end of the corresponding accounting period and the legal retention period (6 years). 

Payment data

Conservation of the details of your payment until the certification of the payment and the accomplishment of the relevant administrative and accounting formalities concerning your right of retraction and the conditions applied to dispute the payment.

Subscription to the communications advertisements

Preservation of your data for this purpose up to at the end of the service or until you cancel your subscription to the service which can be done at any time (by clicking on the link “unsubscribe” at the end of our newsletters).

 

6. WHAT ARE YOUR RIGHTS?

In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as the right to define directives. about the fate of your data after your death.You can at any time withdraw your consent to receive our commercial information.You can request to receive a copy of all personal information in our possession.You can exercise the rights above in us contacting at

sbh@caribbean-pineapple.com / + 590 (0) 6 90 77 85 38

In accordance with the regulations, you can lodge any complaint with the competent supervisory authority in France: CNIL – 3 Place de Fontenoy, 75007 Paris.

 

7. HOW DO WE PROTECT YOUR DATA?

We ensure the security of your personal data by putting in place enhanced protection through the use of specific technical and organizational security measures to prevent your personal data from being used illegally or fraudulently. We make sure that your personal data are not disclosed, misrepresented, damaged / altered or unauthorized third parties have access to it.We train our employees and employees to the importance of confidentiality and the protection of personal data. We limit the number of employees who have access to your data to those who directly contribute to providing you with quality services.

 

8. OUR COOKIES MANAGEMENT

 
We use different cookies on the site to improve the interactivity of the Site and our services.

8.1 WHAT IS A COOKIE?

A “cookie” is a file of limited size, generally consisting of letters and numbers, sent by the internet server to the cookie file of the browser located on the hard disk of your computer.

8.1 WHAT COOKIES DO WE USE?

We use different types of cookies whose purposes are described below.

  • Cookies strictly necessary for the functioning of the site

These cookies are essential to navigation on our site (such as session IDs) that allow you to use the main features of the site and secure your connection.They allow you for example to access directly to reserved spaces and personal data of our site, thanks to identifiers or data which you possibly have previously entrusted to us. Without these cookies you will not be able to use the site normally, we do not advise you to delete them.

  • Functionality cookies

These cookies are not essential for the navigation on our site but allow to optimize its operation and to give you access to specific functionalities. They also allow you to adapt the presentation of our site to the display preferences of your terminal. These cookies allow you to have a smooth and customized navigation. Placing cookies on your device is the easiest and quickest way to personalize and improve your user experience.

  • Analytical cookies

These cookies allow us to know the use and performance of our site, to establish statistics, volumes of use and use of the various elements of our site (content visited, routes) allowing us to improve the interest and ergonomics of our services.

  • Sharing cookies (social links)

Our site contains links to Facebook, Twitter, Instagram, Pinterest, and other similar social networks that allow you to share content on our site with others. When you use these share buttons, a third-party cookie is installed. If you are connected to the social network during your navigation on our site, the buttons of sharing make it possible to link the contents consulted with your user account. We invite you to consult the policies of protection of the privacy of these social networks to take knowledge of the purposes of use, including advertising, navigation information they can collect through these application buttons.

  • Advertising cookies

These cookies are used to offer advertising tailored to your interests, on our site but also other sites. They are especially used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. The relevance of the advertising content displayed on your terminal can also be achieved by the association of the navigation information of your terminal on our site with the data you have provided. The refusal of these advertising cookies has no impact on the use of our site. However, refusing them will not result in stopping advertising on our site or on the Internet, this will only result in an advertisement (which will not take into account your interests or your preferences). ). These cookies are mainly third-party cookies and depend mainly on advertising agencies.

 

9. HOW TO CONTACT US ?

Caribbean Pineapple, St Jean, 97133 Saint Barthélemy
sbh@caribbean-pineapple.com /  + 590 (0)6 90 77 85 38